IT Manager

Job Details

At Reveloop Tech Systems, we rely on IT systems to power solutions for consumers around the world. The IT Manager will analyze current systems and assets, recommend and implement solutions and upgrades, and provide training to make operations more efficient. The role has immediate impact on day-to-day efficiency and long-term impact on overall growth. The position is full-time based in Kampala, responsible for maintaining essential IT infrastructure including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware, handling business-critical IT tasks and systems administration, and evaluating emerging technologies. Work Hours: 8.

Key Duties and Responsibilities

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Take responsibility for projects and solutions within the larger business initiative
• Handle business critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
• Ensure network components work together seamlessly to meet business needs and stay informed about new features and competitor solutions
• Analyze processes, technologies, and vendors continually to find areas for improvement
• Prepare cost benefit analyses when upgrades are necessary and monitor vendors to ensure best service and value
• Train employees to use software and hardware, troubleshoot issues and provide technical support when needed
• Develop and execute disaster planning and maintain data backups

Qualifications, Skills and Requirements

• Extensive knowledge of network maintenance and experience as a manager with advanced industry knowledge
• Hands-on experience with Proxmox VE, including KVM management and cluster configuration
• Proven ability to manage Microsoft Azure (IaaS/PaaS) and Microsoft 365 (Exchange, SharePoint, Entra ID)
• Senior-level proficiency in Windows Server (AD, GPO) and Linux (Debian/Ubuntu)
• Administration of cloud and on-premises telephony systems, specifically 3CX and 8x8
• Expert knowledge of Routing & Switching (OSPF/BGP/PBR) and Firewall Management to optimize traffic, failover, and Site-to-Site VPNs across multiple ISPs and locations
• Deployment and tuning of Wazuh (SIEM/XDR) for threat detection, FIM, and vulnerability assessments
• 2+ years experience managing a team of engineers in fast paced environment