Relationship Manager – Public Sector

Job Details

United Bank for Africa (UBA) Uganda is seeking a Relationship Manager – Public Sector reporting to the Head Public Sector, based at Plot 2, Jinja Road, Kampala. The role is to grow and manage the public segment and collections function by increasing number of accounts, liabilities (deposit balances), assets and product utilization through customer acquisition, cross-sell and relationship management. Employment Type: Full-time. Work Hours: 8 hours.

Key Duties and Responsibilities

• Prospect, sell and engage public sector bodies to achieve growth and profitability through new accounts and balances from new and existing portfolio
• Create/develop public sector customer proposals based on needs analysis and follow through the sales process
• Drive utility growth and collections in liaison with the entire sales team and marketing initiatives
• Create a lead base of external target market through networking, customer referrals and attending relevant social events, seminars, trade shows and industry events
• Conduct regular face-to-face customer visits, site visits, and write/share updated call reports for each visit to mine relationships
• Monitor and control accounts under respective portfolios to maximize balances, cross-sell and revenue
• Attend to day-to-day and medium-term needs of public sector customers in portfolio as part of relationship management
• Work hand in hand with, communicate/co-ordinate with Sales/Branch/Credit teams on requirements and expectations
• Interface with product specialists in other areas of the bank (especially E-Banking) to ensure product knowledge is kept up to date and all opportunities are followed up
• Manage own calling programme, including identifying names to call on in a particular week and setting up meetings
• Compile a weekly report on the calling programme and sales progress against targets and present to the Head Public Sector
• Monitor operational delivery of customer requirements, log and create written responses to customer complaints, summarize systemic failures and raise to the Head Public Sector for further follow-up
• Perform any other follow-up or duties assigned as related to the sales function

Qualifications, Skills and Requirements

• Bachelor's degree in Business Administration, Finance, Economics or Management required; Master's degree in any of the above fields and/or part or full professional qualifications in accounting/finance (ACCA/CPA/CFA) is an added advantage
• Minimum 4 years experience in Corporate Banking
• Technical ability to read and interpret financial statements presented for credit assessment
• Proficiency in credit origination and analysis
• Strong Business Acumen
• Proficiency in EXCEL and WORD
• Good knowledge of product offering at corporate level and all-round product knowledge in Banking
• Excellent knowledge of the Financial Institutions Statute 2004 together with Regulations on Credit Lending
• Creativity and initiative
• Good presentation, interpersonal, communication and negotiation skills
• Ability to work under pressure and independently achieve results with minimum supervision