Voice Solutions Sales Engineer

Job Details

Liquid Intelligent Technologies Uganda, a business of Cassava Technologies, is seeking a Voice Solutions Sales Engineer (Voice Solutions Architect) to provide technical leadership and pre-sales support for the Voice portfolio including Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Contact Centre, CPaaS and associated managed services. The role acts as the technical bridge between Sales, Product, Engineering, Service Delivery, Partners and Customers, ensuring solutions are commercially viable, technically sound, scalable and aligned to customer business outcomes. The individual will lead customer engagements, solution design workshops, RFP responses, bids, proof of concepts and technical governance while supporting revenue growth. Location is Uganda (Kampala). Employment is Full Time.

Key Duties and Responsibilities

• Support Sales teams throughout the sales lifecycle, conduct discovery workshops and requirements gathering sessions.
• Translate customer requirements into solution designs and commercial proposals and present technical solutions to executive, business and technical stakeholders.
• Support customer demonstrations, proof of concepts and pilot deployments and develop trusted advisor relationships with customers and partners.
• Design end-to-end Voice and Unified Communications solutions and produce High-Level Designs (HLDs), Low-Level Designs (LLDs), solution diagrams and technical responses.
• Ensure solutions meet security, compliance, resilience and operational requirements.
• Architect solutions covering Microsoft Teams Phone System, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Session Border Controllers (AudioCodes, Ribbon, Oracle), Contact Centre Solutions, Voice Managed Services and AI-enabled Voice and Contact Centre solutions.
• Technical lead for RFPs, RFIs, RFQs and tender responses; develop compliance matrices and technical response documents.
• Identify assumptions, risks, exclusions and dependencies and support commercial teams with solution costing and BOM development.
• Participate in customer clarification sessions and presentations.
• Support pricing strategy and solution positioning, assist with proposal creation and business case development, and work with vendors and partners to obtain pricing and solution support.
• Contribute to Go-To-Market initiatives and sales enablement programs.
• Maintain solution architecture standards and reference designs, ensure solution consistency across markets and regions, and review and approve Voice solution designs before implementation.
• Support continuous improvement of products and service offerings and work closely with Sales, Product Management, Engineering, Service Delivery, NOC/Operations, Vendors/OEMs and strategic customers.

Qualifications, Skills and Requirements

• 5–10 years’ experience in Voice, UC or Collaboration technologies and 3+ years in a Pre-Sales or Solutions Architecture role.
• Strong understanding of Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Protocols, SBC Technologies, VoIP Networks, Session Management, Contact Centre Platforms, UCaaS and CCaaS solutions.
• Experience with enterprise networking fundamentals and responding to tenders and complex enterprise opportunities.
• Ability to prepare HLDs, LLDs, proposals and technical documentation.
• Experience with AudioCodes, Ribbon, Oracle SBC, Voice Managed Services, Azure and Microsoft 365 and AI and Contact Centre modernization.
• Multi-country or African market experience is an added advantage.
• Qualification: Telecommunications, Computer Science, Information Technology or related technical degree.
• Certifications advantageous: Microsoft Teams Administrator Associate, Microsoft 365 Certified Enterprise Administrator Expert, Calling for Microsoft Teams Specialization, AudioCodes Certified Professional, Ribbon SBC Certification, ITIL Foundation, Azure Fundamentals or Azure Solutions Architect.
• Personal attributes: customer-focused, commercially minded, strong presentation skills, excellent stakeholder management, analytical and detail-oriented, able to balance technical depth with business outcomes, self-driven and able to work across multiple countries and teams.